Delivery / Click & Collect

 Click & Collect Option

Collection of orders and online purchases can be made with prior agreement at any of our Upcoming Events or at Midtown Makers (Church Street Ballymena). If you would like to place an order or reserve an item from our online shop please send us a message by clicking on the 'Message Us' icon at the bottom right corner of the screen to find out more details prior to checkout.

Shipping Rates Updated April 2023 - all calculations for shipping costs will be added at checkout

 

PLEASE NOTE: Proof of postage receipts will be obtained for each order posted, but by choosing Standard 1st Class Postage we cannot track your item and therefore cannot account for loss during transit or offer a replacement or refund. If you which to insure your item is protected against loss during transit we recommend you choosing UK 1st Class Signed For Postage option.

 

Customs & Import Taxes: Buyers are responsible for any customs and import taxes that may apply. We cannot be held responsible for and delays in delivery due to customs.

Returns

Our Return Policy is Refund within 14 days from receiving your order.

If you are not 100% satisfied with your purchase, you can return the product and get a Full Refund or Exchange the product for another one, be it similar or not.      

To be eligible for a return, your item must be undamaged and in the same condition that you received it. It must also be in the original packaging.

To complete your return, you must email us prior to returning any items.

Email hello@paperdovebyrebecca.com quoting RETURN and your order number and FULL NAME.

Please include your full name and reason for return. Once your return has been approved, you will receive an email confirming the return along with your Returns Authorisation Code.

Please write the Returns Authorisation Code on the invoice you received then cutout the address label and post it back to PAPERDOVE BY REBECCA in the original packaging. 

Upon receipt of the item(s) we will refund the order value, less the original shipping, to the original card.

Alternatively we can credit your account with the funds or if you would like an exchange please state which you would prefer in the Return Email.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds 

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at hello@paperdovebyrebecca.com

Exchanges 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@paperdovebyrebecca.com and send your item to: Paperdove by Rebecca Address.

Shipping

To return your product, you should post your product to: 

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.